Terms of Service

1. Introduction

Welcome to ServersBay ("Company", "we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website and services operated by ServersBay.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

2. Services

ServersBay provides web hosting, VPS hosting, dedicated server hosting, domain registration, and related services. The specific features and limitations of each service are detailed on our website and in the service description provided at the time of purchase.

3. Account Registration

To use our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Payment Terms

4.1. Pricing: All prices are listed in the currency specified on our website and are subject to change with notice.

4.2. Billing Cycle: Services are billed according to the billing cycle selected at the time of purchase (monthly, quarterly, annually, etc.).

4.3. Automatic Renewal: Services will automatically renew unless canceled by you before the renewal date.

4.4. Refunds: Refund policies vary by service and are detailed in our Refund Policy section.

5. Acceptable Use Policy

5.1. You agree not to use our services for any illegal or unauthorized purpose, including but not limited to:

• Distribution of malware or viruses
• Phishing or fraudulent activities
• Spamming or unsolicited mass emailing
• Copyright infringement
• Hosting content that promotes violence, discrimination, or illegal activities
• Attempting to gain unauthorized access to any part of our systems

5.2. Resource Usage: You agree to use server resources reasonably and not in a way that negatively impacts other customers.

6. Service Level Agreement (SLA)

6.1. Uptime Guarantee: We strive to maintain 99.9% uptime for all hosting services. Specific compensation for downtime is detailed in our SLA document.

6.2. Scheduled Maintenance: We perform regular maintenance to ensure optimal performance. We will provide advance notice for scheduled maintenance whenever possible.

7. Data Backup and Security

7.1. While we implement reasonable security measures and perform regular backups, you are responsible for maintaining your own backups of your data.

7.2. We are not liable for any data loss resulting from hardware failure, software issues, or other circumstances.

8. Termination

8.1. By You: You may cancel your services at any time through your client area or by contacting our support team.

8.2. By Us: We reserve the right to suspend or terminate your services if you violate these Terms, fail to pay for services, or engage in abusive behavior toward our staff.

9. Refund Policy

9.1. Hosting Services: We offer a 30-day money-back guarantee for new hosting accounts. This does not apply to renewals, domain registrations, or add-on services.

9.2. Domain Names: Domain registrations and transfers are non-refundable.

9.3. Dedicated Servers and VPS: Refund policies for these services are specified at the time of purchase.

10. Limitation of Liability

10.1. To the maximum extent permitted by law, ServersBay shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

10.2. Our total liability for any claim arising from or related to these Terms shall not exceed the amount paid by you for the service giving rise to such claim during the 12-month period preceding the claim.

11. Intellectual Property

11.1. Our website, logo, and service names are trademarks of ServersBay. You may not use them without our prior written consent.

11.2. You retain all rights to your content hosted on our servers. You grant us a license to use, store, and display your content solely for the purpose of providing our services to you.

12. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which can be found on our website.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes through our website or by email. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@serversbay.com